Class Schedule

GreenbeltWed - Fri03/27/201903/29/20198:30am - 5pm
GreenbeltTues - Thurs05/28/201905/30/20198:30am - 5pm

Why You Should Take ITIL:

ITIL Service Management Foundations v3 is the ITSM intro-level course intended for IT professionals who are responsible for developing, supporting, managing and operating application-based IT services and infrastructure-based IT services. We hold regular ITIL training sessions in Greenbelt, MD and Ashburn, VA.

The class we offer provides a fundamental overview of the ITIL Service Life Cycle and prepares the students for the ITIL Foundations certification exam. With this class we provide an experienced and ITIL Certified v3 Instructor as well as world-class accredited ITIL courseware.

TrainACE offers training on the ITIL (Information Technology Infrastructure Library) Foundations Certification to groups, companies, government agencies and organizations at our two training locations in the D.C. Metro area: Ashburn, VA, and Greenbelt, MD.

Recommended Training Audience and Prerequisites

This course is suited to IT professionals, business managers or business process owners in an organization that operates according to ITIL. There are no required prerequisites for this course.

ITIL Certification Requirements

There is one 40 question exam required for this certification. In order to pass, you must answer 65% correct.

Related Careers

  • Solutions Architect
  • Service Desk Analyst
  • Service Management DevOps Lead
  • Systems Engineer Solution Architect

Skills and Concepts:

Topics & Concepts Covered in ITIL Training Include:

  • Service lifecycle approach and the 5 key phases (core ITIL books) of the model
  • Goals, objective, value and purpose to the business of the 5 phases
  • Outlining of the relationship between the ITIL phases and processes
  • ITIL’s five operational processes, single function, five tactical processes


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