TrainACE's Price and Quality Guarantee

TrainACE Price and Quality Guarantee

We believe we offer the best IT training in the DC Metro, Virginia, and Maryland region, at the best prices.

At TrainACE we do everything we can to make sure that our classes are of the highest quality and provide you with the best learning experience, at the best price we can offer.

We go to great lengths to create the right blend of hands-on practice, teaching concepts, and exam preparation so that you not only have the technical knowledge you need to pass the exams but also have the practical experience you can apply in real-world situations.

We keep our classes small so that you get the attention you deserve. Our instructors are always willing to take questions and help you with any training challenges you have. All our instructors are certified and keep their credentials current for the latest certification exams we offer, and most have over ten years of Technical Training experience.

Our classrooms are clean and well equipped, and the courseware we provide is continuously reviewed for completeness, relevance, and currency.

At TrainACE we put you first. Ultimately, our goal is to provide you with the best learning experience we can and give you every chance to succeed. If, during your class, you are not completely satisfied, make sure you bring it to our attention immediately. We will always work with you to resolve any issues you are having, including substituting classes. Of course, all students are permitted to retake a class up to one year from the ending of the class at no additional charge.



Instructor-Led Training (ILT) Exam Pass Guarantee

Take any general IT, ILT certification class at a TrainACE location with a 100% attendance rate and take the final exam within 15 calendar days of the final day of your class, and become entitled to a course retake if you fail your certification exam on the first try. All students who meet this criterion will be issued access to the online version of the course which you must complete in its entirety no later than 15 days from the initial access of the online course. If you for some reason you fail the exam again on this attempt, we will provide a seat in the next available ILT class. Please note that you must take the exam no later than five days from that class completion if you fail that attempt we will refund the cost of the class minus expenses (may include books and registration fee).


Online General IT Class Satisfaction Guarantee

All online TrainACE classes are satisfaction guaranteed. In the case that a student is not satisfied with their online learning experience, we will provide the student with a second, related training class at no cost to the student, provided that the course is of equal or lesser value within 30 days of original purchase. Official dissatisfaction notification must be submitted in writing (minimum of 250 words with explanation/reasons for dissatisfaction)  to TrainACE through your account manager. The dissatisfaction notice will be reviewed by a team consisting of TrainACE management as well as one Peer Evaluator.

*Please note that all group negotiated deals, corporate deals, and Advanced Security classes are excluded from this guarantee

 

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