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About TrainACE

TrainACE was founded in Greenbelt, Maryland, in 2001 by Ralph Sita, Jr. CPA, and it has grown since then to become one of the most highly respected IT training organizations in the industry. We are proud to be an American small business.

TrainACE is an established and award-winning training organization that provides excellent customer experiences, unbeatable prices, and high-quality training for those who are currently involved in IT or desire to become involved with the industry. We have a long-standing history of customer satisfaction, as evidenced by our online reviews. In addition, we pride ourselves on providing top-quality education at a fantastic value.

 

TrainACE Partnerships

TrainACE is a CompTIA Platinum Level Authorized Learning Partner and EC-Council Authorized Training Center. TrainACE was recognized in 2009, 2012, 2013, 2014, 2015, 2016, 2017, and 2018 for the EC-Council Circle of Excellence Award. The Circle of Excellence Award is an honor given to the top five accredited training centers in each world region. Two Time ATC of the Year in 2010 and 2011. In 2018 TrainACE was presented with the Outstanding Leader award by CompTIA.

To gain these accolades, programs must be comprehensive, current, and undergo rigorous annual scrutiny. Instructors are also obligated to maintain annual train-the-trainer hours and specific certification maintenance and upkeep.

 


Our Mission, Guarantee, and Values

Mission

To help grow skills and expertise in the Information Technology and Cybersecurity community through the provision of first-class IT training to individuals and organizations. With a focus on training in Washington DC, Virginia, and Maryland, we regularly facilitate group training throughout the United States.

Guarantee

We guarantee to provide a high-quality learning experience unmatched in pricing and value. This is backed by our Price and Quality and our Instructor-Led Training Exam Pass Guarantee.

Our Values

  1. Consider the customer experience first.
  2. Act with integrity.
  3. Listen to and empower the associates.
  4. Actively seek and communicate innovative ideas.
  5. Build and nurture partner relationships.
  6. Be accountable.

Review our Capabilities Statement to learn more

 


Our Instructors

Our team of highly educated instructors helps our students master the concepts necessary to succeed in the IT industry. In addition to being fully qualified to teach their classes, our instructors have years of industry experience, which means they can confidently answer any questions students raise.

Learn more about our instructors

 


Leadership

Founder and CEO: Ralph P. SITA, JR., CPA

Ralph Sita - CEO TrainACE

Ralph oversees all operations, financial data and corporate strategy at TrainACE. He is a graduate of the University of Maryland and has been an active CPA for over 25 years. A successful entrepreneur, Ralph started his first business in 1993.

Ralph has a passion for management, technology, and business operations and it shows through the work he accomplishes here at TrainACE. On the rare occasions that Ralph is not at TrainACE, you can usually find him with his family or occasionally on the golf course honing his game.

 

 

General Manager: John Walther

John manages all aspects of operations and training here at TrainACE. He is a graduate of the University of Maryland, College Park with a degree in Communications and has 20+ years of technical training, IT technical support experience and extensive experience supporting network technologies. John has also been a Microsoft Certified Trainer since 2002, and a Cisco Certified Systems Instructor since 2005 and holds multiple IT certifications. Originally from Rockville, Maryland, John is very familiar with the DMV area and all it has to offer.

   

Director of Marketing: Paul Ricketts

Paul Ricketts Director of Marketing TrainACE

Paul manages all TrainACE’s marketing activities and is responsible for developing a fully integrated marketing strategy that focuses on putting our students first. Paul is a graduate of Oxford Brookes University, England where he earned his Bachelor of Science (Hons) in Computing and Cartography. Paul has experience in a wide range of industries, with a focus on Marketing, Analytics, and Technology.

Paul is originally from England but is currently settled in Greenbelt, Maryland. He spends much of the winter hanging out at the Herbert Wells Ice Rink, where his son plays hockey and spends the rest of his spare time backpacking, traveling, writing and dabbling in photography.

 


Team Members

Joe Coughlan: Program Manager

Joseph Coughlan - Program Manager at TrainACE

Joe is a Program Manager for TrainACE. He brings our students an in-depth knowledge of the “DMV” (District, Maryland and Virginia) IT training and certification marketplace. Joe is also a member of the SharePoint Users Group of DC, the SharePoint Users Group of Loudoun County and the IAMCP (International Association of Microsoft Channel Partners).

In the evening, Joe is an Adjunct Instructor at the University of Phoenix. A native of the Jersey Shore, Joe surfs when the waves are “tubing.”

Jerry Kravetzker: Senior Account Manager

Jerry is a Program Manager for TrainACE and works throughout DC, Maryland and Virginia area. Jerry has earned his Bachelor of Science degree in Biological Sciences from Wayne State University (Detroit). He has worked for some technology training companies, eventually focusing on the emerging cybersecurity training market for the past ten years and brings a focus on maintaining the highest levels of customer service and support. Jerry, who is an honorably discharged US Navy veteran, lives with his wife in Mt. Airy, Maryland, near his children and grandchildren, and enjoys cooking, physical activity, watching movies, and traveling.

 

Pam Hasson: Program Manager

Pam Hasson, Program Manager at TrainACE

 

Pam is the Program Manager for AWS Marketplace's video tutorials. Pam has a degree in Finance and Marketing from Temple University in Philadelphia, PA.

Her background is in the entertainment industry, managing all aspects of corporate contracts, with a focus on customer service and the customer experience. Originally from Central Pennsylvania, she has been a longtime resident of Howard County, MD.

Outside of work, she enjoys spending time with her three daughters, cooking, and being outdoors.

Frederick Quaye: System Administrator

Frederick is responsible for TrainACE’s IT support and administration, classroom setup, and overseeing our PearsonVUE testing center. Frederick is a disabled veteran who served in the US Marines and the National Guard for 12 ½ years as PMI and as a Heavy Military Truck Driver. He is from Washington, District of Columbia, and has a well-versed background in the IT field. In his free time, Frederick loves to play music, enjoys playing soccer and basketball. He also teaches people how to shoot and loves to cook for friends and family.

 


Promotions

Promotions are provided, when applicable, to Individual enrollments paying full price for training. Government employees are not eligible for promotions from TrainACE, as that may be interpreted as a gift for future business. Exceptions are made if the promotion’s value is $20 or less.

 


Exam Scheduling Policy

TrainACE provides a testing environment for individuals who register to take exams with Pearson VUE and Microsoft. Please note that while exams are scheduled online through the exam provider, it is essential to contact TrainACE to confirm your testing appointment. In the case of holidays, inclement weather, or weekends, TrainACE may have an amended schedule for testing. We are not responsible for unconfirmed appointments in which the individual visits our testing center on a day that we are closed. Please be sure to contact a representative to ensure that your appointment is confirmed as scheduled.

Ready to Take an Exam?

We are a Pearson VUE test center, but you need to sign-up for the test at the Pearson VUE website.

Test Registration at Pearson VUE

(link to the Pearson VUE website to schedule an exam date at our testing center. You will be required to create an account, if you have not done so already.)

 


COMPANY INFORMATION

DUNS #: 040188315
Federal ID #: 52-2331811
Cage Code: 44P59
NAICS: 611420, 611430

 


Ready to Get Started?

If you are looking to advance your IT career and are ready to learn more about our training, you can call us at (301) 220 2802, or complete a Request Class Information Form.

 


*TrainACE courses are not regulated by the Maryland Higher Education Commission and are designed for professionals wanting to update their skill sets.*