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IT Managers can play many roles within an organization depending on the size and structure of the organization. It Managers must have computer and technology skills, but people skills are equally necessary for this field. Managers must be able to prioritize work based off of the impact and needs of an organization, must be able to communicate effectively both written and orally, must be able to delegate responsibility, anticipate problems and be excellent problems solvers.

Employers often list skills like

  • Leadership skills
  • Organizational Skills
  • Team Building, working well in a team environment
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Advanced knowledge of IT systems and customer support operations management
  • Advanced knowledge Windows operating system
  • Advanced technical knowledge of networks and communication systems
  • Strong customer-focus and demonstrated experience meeting use requirements


  • Determine personnel needs for their department
  • Oversee company-wide IT strategy and ensure alignment with company goals
  • Setup, monitor, and maintain servers and networks
  • Setup, maintain and test backup systems for essential company systems and data
  • Analyze, recommend, and implement new IT processes, systems, and policies
  • Manage support staff
  • Ensures high availability and performance of enterprise voice and data networks and critical business applications.
  • Evaluates and implements new technologies that deliver business value
  • Develops corporate policies and procedures for network, system, and device use and security.
  • Documents IT networks and procedures for communication and training
  • Capital and expense budget forecasting for IT projects to ensure a stable and secure IT infrastructure. Manage IT projects from scope through deployment.
  • Perform all aspects of monitoring, capacity planning, performance tuning and optimization, storage lifecycle management

One of the key skills an IT Manager needs is the ability to manage projects well. This is where certification in CAPM or the more advanced PMP qualifications can make a difference.

The job outlook for Computer and Information Systems Managers has a median pay of $139,220 per year and an expected growth rate of 12% which is faster than average. Bureau of Labor Statistics