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The ITIL (Information Technology Infrastructure Library) is a set of detailed practices for use in an IT Service environment. Created to establish a set of standard processes for large companies and governments to harmonize their development. ITIL has four certification levels – ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader, and ITIL Master.
TrainACE offers ITIL Foundations training, where we will teach you the principal concepts behind ITIL and how to implement them. We offer ITIL classes at both our Greenbelt, MD, and Ashburn, VA offices throughout the year.
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Learn More About ITIL
Why Take ITIL Certification Training?
ITIL Service Management Foundations v3 is the ITSM intro-level course intended for IT professionals who are responsible for developing, supporting, managing, and operating application-based IT services and infrastructure-based IT services. We hold regular ITIL training sessions in Greenbelt, MD, and Ashburn, VA.
The class we offer provides a fundamental overview of the ITIL Service Value System and prepares the students for the ITIL Foundations certification exam. With this class we provide an experienced and ITIL Certified v3 Instructor as well as world-class accredited ITIL courseware.
ITIL is an excellent framework for best practices in IT service management. It’s recognized and accepted all over the world as a key certification for IT professionals to have. Additionally, it’s one of the best-paid professional certifications available. And that’s because it focuses on aspects that matter to companies – improving IT services, increasing productivity, and cutting costs.
ITIL is relevant for organizations from a wide range of industries, including finance, retail, life sciences, entertainment, and technology, among others. It is scalable, so it’s suitable for companies of all different sizes, and it is a genuine strategic asset to the businesses it supports.
Learning about ITIL and becoming certified will make you a valuable resource to your current and future employers. You will learn the language of ITIL, which is understood by professionals worldwide, and it will increase your standing within the technology community. ITIL isn’t just following a strict set of rules. Rather, it’s about allowing IT professionals to use common sense along with an adaptable and flexible framework for IT service management. ITIL creates an understanding between IT staff, users, suppliers, and contractors by using a common approach and language toward IT services.
TrainACE offers corporate training on the ITIL (Information Technology Infrastructure Library) Foundations Certification to groups, companies, government agencies, and organizations at our two training locations in the DC Metro area: Ashburn, VA, and Greenbelt, MD.
This ITIL Foundation training near Washington DC is part of the Protect and Defend, Oversee and Govern, and the Securely Provision NICE Cybersecurity Workforce categories. It will help prepare you to work in the vulnerability assessment and management, strategic planning and policy development, or systems requirements planning NICE Cybersecurity Workforce Framework specialty area.
What is the Information Technology Infrastructure Library (ITIL) Training?
The Information Technology Infrastructure Library (ITIL) is a collection of volumes that detail the framework and best practices for delivering IT services. There are currently five books included in the ITIL, with each one covering various phases or practice areas. Each book contains supporting principles, policies, and processes that are contained in each phase. The different phases are:
- ITIL Service Strategy: This phase aims to provide a service lifecycle strategy. The strategy provided must be in sync with the organization’s business objectives and, as a result, should ensure that the service is fit for purpose and fit for use.
- ITIL Service Design: This phase of the framework covers assessing the organization’s management processes to ascertain the best way to improve existing services or design and develop new ones. The four Ps of service design must be taken into account when designing services. They are People, Processes, Products, and Partners.
- ITIL Service Transition: This phase involves the natural transition period from service development to service operations. It is when services that have been built are deployed.
- ITIL Service Operation: This phase focuses on managing services once they are in use. Its purpose is to meet end users’ expectations while identifying any potential issues and balancing costs. It includes resolving service failures, fulfilling user requests, carrying out standard operational tasks, and service management.
- ITIL Continual Service Improvement: The last phase of the framework is designed to ensure that ITIL professionals stay up to date with any changes and new requirements for ITIL.
Why Take ITIL Training in DC?
Many organizations around DC have adopted the ITIL framework as their internal IT standard. In the past, it was mainly larger corporations that used the framework, which made ITIL-certified employees valuable to them. But now, there are more and more small- and medium-sized companies that recognize the importance of using the framework and hiring employees with ITIL credentials as part of their IT team.
As more organizations are adopting the ITIL framework, the need for ITIL-certified employees is growing. ITIL skills are a valuable addition for every IT professional, from entry-level system administrators to chief information officers. It’s also an ideal credential for project managers within the IT department. For project managers, who are already familiar with development lifecycle processes, ITIL principles will appeal to them and be a natural and useful addition to their skill set.
Can I Take the ITIL Exam without Training?
Certification, of every kind, requires that you have specific and comprehensive knowledge of the subject. The ITIL exam is no different. It’s always recommended that students take appropriate training before sitting any certification exam. With a combination of classroom training and studying, you will have the best chances of passing certification exams.
TrainACE’s ITIL Foundations course will provide you with an understanding of ITIL basics – key concepts, elements, and terminology that are used in the ITIL service lifecycle.
How Do I Best Prepare for ITIL Certifications?
To be prepared for the ITIL Foundation certification exam requires that you have a working knowledge of all aspects of ITIL that are included in the tests. Our ITIL Foundations training course is the first step to learning ITIL basics that will set the foundation for all ITIL certifications you plan to pursue. If you are interested in ITIL certification training, starting with TrainACE’s ITIL Foundations course is the best place to start. It’s easy to register for this course. Click on Enroll Today and choose the schedule that works for you- whether you're in DC, Maryland, or Virginia.
What you need to know before taking ITIL training
This course is suited to IT professionals, business managers, anyone who works in business analysis, or business process owners in an organization that operates according to ITIL. There are no required prerequisites for this course.
Exam and Certification Requirements:
There is one 40-question exam required for the ITIL foundation certification. In order to pass, you must answer 65% correctly.
Who needs ITIL Certification Training?
- Solutions Architect
- Service Desk Analyst
- Service Management DevOps Lead
- Systems Engineer Solution Architect
Skills and Concepts:
Topics & Concepts Covered in ITIL Training Include:
- Service lifecycle approach and the 5 key phases (core ITIL books) of the model
- Goals, objective, value and purpose to the business of the 5 phases
- Outlining of the relationship between the ITIL phases and processes
- ITIL’s five operational processes, single function, five tactical processes