TrainACE offers Microsoft Windows 10 training in DC, Maryland & Virginia

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Windows 10 Training in DC, Maryland & Northern Virginia

10982B Supporting and Troubleshooting Windows 10

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

Classroom-Based Training Cost: $1,795 Per Enrollment

No Exam: Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

*Government and Military Employees Please Ask for the Government Discount*

*Traveling in for this class? Ask about our travel package*

Training Schedule

All Times Listed in Eastern Standard Time (EST)

For information related to scheduling, please fill out the information request form to the left.

Self-Paced Online Training

Are you looking to take a Supporting and Troubleshooting Windows 10 certification training class but you don't have the time to take a full week off of work? If so, check out our self-paced, online Windows 10 class. This course allows you to take the full Windows 10 certification training at your own pace, whenever you want.

Our Supporting and Troubleshooting Windows 10 Self-Paced training includes the following:

  • Interactive & explanatory instruction & lectures
  • User-friendly interface with comprehensive course curriculum
  • Step-by-step instructional videos
  • Live, virtual lab environment(s)
  • Toll-Free Educational Support
  • Money-Back Guarantee

Get information on our Supporting and Troubleshooting Windows 10 online training class by Clicking Here!

Custom Training for Your Organization

Is a Custom Class Right?? Not sure. Tell us about your training needs, your ideal start-date, your location preference, your unique set of challenges and the expected outcome, and we will develop a customized training course proposal targeted to the specific needs of your staff within your scheduling constraints! We will gladly do this quickly and free of any obligation.

Custom Computer Training Inquiry Form
 

Microsoft Windows 10 Course Details

Topics & Concepts Covered Include:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device running Windows 10.
  • Recover a device running Windows 10.
This course is intended for IT professionals who are interested in:

  • Expanding their knowledge base and technical skills about Windows 10 client
  • Acquiring deep technical knowledge of Windows 10
  • Learning the details of Windows 10 technologies
  • Focusing on the “how to” associated with Windows 10 technologies

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

Before taking this course, students must have:

  • Experience in installing PC hardware and devices
  • Basic understanding of TCP/IP and networking concepts
  • Basic Windows and Active Directory knowledge
  • The skills to map network file shares
  • Experience working from a command prompt
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server. An understanding of the fundamental principles of using printers.

Instructor Led Training (ILT) Exam Pass Guarantee: Take any general IT, ILT certification class at a TrainACE location with a 100% attendance rate and take the final exam within 15 calendar days of the final day of your class, and become entitled to a course retake if you fail your certification exam on the first try. All students who meet this criteria will be issued access to the online version of the course which you must complete in its entirety no later than 15 days from initial access of the online course. If you for some reason you fail the exam again on this attempt, we will provide a seat in the next available ILT class. Please note that you must take the exam no later than 5 days from that class completion, if you fail that attempt we will refund the cost of the class minus expenses (may include books and registration fee).*Please note that all group negotiated deals, corporate deals and Advanced Security classes are excluded from this guarantee

Is a custom training option right for your group? – Not sure. Tell us about your training needs, your ideal start-date, your location preference, your unique set of challenges and the expected outcome, and we will develop a customized training course proposal targeted to the specific needs of your staff within your scheduling constraints! We will gladly do this quickly and free of any obligation.