TrainACE offers ITIL V3 Lifecycle – Continual Service Improvement (CSI) training in Greenbelt, MD and Ashburn, VA.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process. The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

TrainACE offers ITIL V3 Lifecycle - Continual Service Improvement (CSI) training in Greenbelt, MD and Ashburn, VA.

Classroom-Based Training Cost: $2,495 Per Enrollment

Price Includes:

  • Hands-on Labs and Instruction
  • Courseware and Supplemental Material

Training Schedule

All Times Listed in Eastern Standard Time (EST)

For information related to scheduling, please fill out the information request form to the left.

Custom Training for Your Organization

Is a Custom Class Right?? Not sure. Tell us about your training needs, your ideal start-date, your location preference, your unique set of challenges and the expected outcome, and we will develop a customized training course proposal targeted to the specific needs of your staff within your scheduling constraints! We will gladly do this quickly and free of any obligation.

Custom Computer Training Inquiry Form
 

 

This course falls under our price & quality guarantee.

Topics & Concepts Covered in ITIL V3 Lifecycle – Continual Service Improvement (CSI) Training Include:

  • How organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.
  • Includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
  • Covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle.
  • Does not provide the full detail of each supporting process.

Recommended ITIL V3 Lifecycle – Continual Service Improvement (CSI) Training Audience & Prerequisites

No prerequisites currently required

Exam Format

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.