Since 2001, TrainACE has been in the business of providing high-quality IT training to students across the world.
Instructor Led Training (ILT) Exam Pass Guarantee
Complete any ILT certification training course, maintain a 100% attendance rate and take the final exam within 15 calendar days of the final day of your class, and become entitled to a course retake if you fail your certification exam on the first try. If you fail the exam we will provide a retake exam voucher if you meet the following:
- Take the corresponding online course and complete it within 15 days.
- Submit your online course certificate of completion to attend the ILT course again within 60 days (must maintain 100% attendance).
Online General IT Class Satisfaction Guarantee
All online TrainACE classes are satisfaction guaranteed. In the case that a student is not satisfied with their online learning experience, we will provide the student with a second, related training class at no cost to the student, providing that the class is of equal or lesser value within 30 days of original purchase. Official dissatisfaction notification must be submitted in writing (minimum of 250 words with explanation/reasons for dissatisfaction) to TrainACE through your account manager. The dissatisfaction notice will be reviewed by a team consisting of TrainACE management as well as one Peer Evaluator.
*Please note that all group negotiated deals, corporate deals and Advanced Security classes are excluded from this guarantee