The Microsoft Certified IT Professional Enterprise Support Technician (MCITP Enterprise Support Technician) recognizes proven ability to troubleshoot and manage end users on the Microsoft Windows 7 operating system. This certification is taking over for the MCDST.
The MCITP helps to provide customer service ability as well as resolve hardware or software operation and application problems for the end user based in a Microsoft Windows 7 desktop operating system environment.
MCITP-EST Training in Maryland, Washington D.C. or Northern Virginia
MCITP-EST Classroom Training Course Cost: $3,595 Per Enrollment
TrainACE offers MCITP-EST training at our two locations in the D.C. Metro area: Greenbelt, MD and Ashburn, VA.
Custom Training For Your Organization
Does your organization have special training needs? Let us know! We'll put together a customized training course proposal targeted to the specific needs of your staff. Select your ideal start-date, your location preference and your equipment requests and we will gladly compose a training plan for your company quickly and free of any obligation.
All Times Listed in Eastern Standard Time (EST)
For information related to scheduling, please fill out the information request form to the left.
Topics & Concepts Covered in MCITP-EST Training Include:
- Identifying cause of and resolving desktop application issues
- Identifying cause of and resolving networking issues
- Managing and maintaining systems that run Windows 7 client
- Supporting mobile users
- Identifying cause of and resolving security issues
Recommended Training Audience and Prerequisites
Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
MCITP-EST Certification Requirements
Exam 685, Windows 7, Enterprise Desktop Support Technician, is required for this certification. The cost of the exam is $150.00.